FAQs

General Information

Q1. What is Scent Your Soul?

Scent Your Soul is a platform that specializes in bespoke scents, perfumes, attars, and handcrafted candles designed to evoke emotions and enhance special moments.

Q2. Where are your products made?

All our products are thoughtfully crafted with premium ingredients to ensure high quality and a unique aromatic experience.

Q3. Are your products natural and eco-friendly?

Yes, we prioritize sustainability by using natural ingredients and eco-friendly packaging for our products.

Q4. How long will the fragrance last on my skin?

The perfume projects strongly for 1-2 hours, provides a noticeable sillage for 4-6 hours, and lasts around the skin for 5-10 hours, depending on factors such as your skin type, temperature, and exposure.

Q5. Is this fragrance suitable for sensitive skin?

While we use high-quality, skin-safe ingredients, we recommend doing a patch test on a small area of skin before wide application, especially if you have sensitive skin.

Q6. Can I wear these fragrances daily?

Yes, these are versatile enough for daily wear. Its elegant floral notes make it perfect for both casual and formal occasions.

Q7. Is your perfume vegan and cruelty-free?

Yes! Our fragrance is crafted using vegan ingredients and is never tested on animals. We ensure a cruelty-free process for every product we create.

Q8. Can I customize a fragrance?

Yes, we offer bespoke scent creation services to craft personalized fragrances tailored to your preferences.

Q9. Can I request a personalized gift hamper?

Absolutely! We specialize in creating custom gift hampers for any occasion. Contact us to share your requirements.

Spray Perfumes

Q1. What are Spray Perfumes?

Spray perfumes are liquid fragrances applied directly to the skin or clothing via a spray nozzle, delivering a mist of scent that enhances your presence

Q2. How do I choose the right spray perfume for me?

Select a perfume that aligns with your personality and preferences. Consider the fragrance family (floral, woody, oriental, etc.) and its intensity (eau de parfum, eau de toilette).

Q3. What is the difference between Eau de Parfum and Eau de Toilette?

Eau de Parfum contains a higher concentration of fragrance oils, making it last longer, while Eau de Toilette is lighter and more refreshing.

Q4. How should I store my spray perfume?

Store your spray perfume in a cool, dry place away from direct sunlight or extreme temperatures to maintain its quality.

Q5. Can spray perfumes stain clothes?

Some perfumes may stain light or delicate fabrics. It’s recommended to apply perfume directly to the skin and let it dry before dressing.

Q6. How long do spray perfumes last on the skin?

The longevity of spray perfumes depends on their concentration and your skin type. Typically, they last between 4-8 hours.

Q7. Are your spray perfumes unisex?

Yes, we offer a range of unisex spray perfumes suitable for everyone, along with options tailored to specific preferences.

Q8. Are your perfumes cruelty-free?

Yes, all our spray perfumes are cruelty-free, and we do not test on animals.

Q9. Do you offer sample sets for your spray perfumes?

Yes, we provide sample sets, allowing you to explore various fragrances before committing to a full-size bottle.

Essential Oils

Q1. What are Essential Oils?

Essential oils are concentrated plant extracts known for their therapeutic properties and aromatic benefits, used in wellness, beauty, and relaxation.

Q2. Are your essential oils 100% pure?

Yes, all our essential oils are 100% pure, free from synthetic additives, and derived from high-quality natural sources.

Q3. How can I use essential oils?

Essential oils can be used for aromatherapy, in diffusers, as massage oils (when diluted), or in DIY beauty products like scrubs and creams.

Q4. Can essential oils be applied directly to the skin?

Essential oils should always be diluted with a carrier oil before applying to the skin to prevent irritation or sensitivity.

Q5. Are your essential oils safe for children?

Some essential oils may not be suitable for children. Always check specific guidelines and consult with a healthcare professional.

Q6. Can essential oils be ingested?

Our essential oils are for external use only. We do not recommend ingesting them without professional guidance.

Q7. How should I store essential oils?

Store essential oils in a cool, dark place in their original amber or dark-colored bottles to preserve their potency.

Q8. Do you offer blends of essential oils?

Yes, we offer pre-mixed essential oil blends designed for relaxation, energy, focus, and other specific benefits.

Q9. How can I ensure the quality of your essential oils?

All our essential oils are tested for purity and potency and come with detailed labels and usage instructions.

Diffuser Oils

Q1. What are Diffuser Oils?

Diffuser oils are specially formulated liquids designed for use in diffusers, creating a fragrant atmosphere in any space.

Q2. How do diffuser oils work?

When added to a diffuser, these oils release aromatic particles into the air, filling your space with a pleasant fragrance.

Q3. Can I use essential oils as diffuser oils?

Yes, essential oils can be used in diffusers. However, our diffuser oils are specially blended for optimal performance.

Q4. Are your diffuser oils safe for pets?

Some oils may not be safe for pets. Always check the product label and use pet-safe oils if you have animals at home.

Q5. Do diffuser oils help with relaxation?

Yes, many diffuser oils, like lavender or eucalyptus blends, are designed to promote relaxation and stress relief.

Q6. How much diffuser oil should I use?

Typically, 3-5 drops of diffuser oil per 100ml of water is sufficient, but the amount can vary based on personal preference.

Q7. Can diffuser oils stain surfaces?

Avoid spilling diffuser oils on surfaces, as they may leave stains. Clean up any spills immediately.

Q8. How long do diffuser oils last in a diffuser?

The duration depends on the diffuser’s capacity and settings, but a full tank typically lasts 4-8 hours.

Q9. Are your diffuser oils made from natural ingredients?

Yes, our diffuser oils are crafted from natural and safe ingredients to ensure a premium aromatic experience.

Ordering & Shipping

Q1. How can I place an order?

You can place an order directly through our website. Simply browse the products, add your favorites to the cart, and proceed to checkout.

Q2. What payment methods do you accept?

We accept major credit and debit cards, UPI, PayPal, and other secure payment methods.

Q3. Do you offer international shipping?

Yes, we ship internationally. Shipping charges and delivery times may vary depending on your location.

Q4. How long does shipping take?

Orders are typically processed within 2-3 business days. Delivery times vary by location but are usually between 5-10 business days for domestic orders and 10-15 business days for international orders.

Q5. Do you provide gift wrapping services?

Yes, we offer premium gift wrapping options. You can select this at checkout.

Q6. How can I contact your customer support team?

You can reach us via email at scentursoul@gmail.com or through our contact form on the website.

Returns & Exchanges

Q1. What is your return policy?

We accept returns for unopened and unused products within 15 days of delivery. For more details, visit our Returns & Refunds page.

Q2. Can I exchange a product if I don’t like the fragrance?

Due to the nature of our products, we currently do not offer exchanges for fragrances. We recommend trying our sample sets before purchasing full-size products.

Q3. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. Share a photo of the damaged item along with your order details, and we will assist you with a replacement or refund.