HOW CAN I CHECK IF AN ITEM IS RETURNABLE?

Our products are not eligible for returns or exchanges.

WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR WRONG ITEM?

We take great care in ensuring the quality of our shipping and packaging. However, if you happen to receive a damaged, defective, incorrect product, or an incomplete order, please reach out to us within 24 hours of receiving your delivery. Send clear photos and video of the issue to scentursoul@gmail.com, and we will assist you in resolving it.